At Custom Coaster, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, www.customcoaster.com.au, and use our services.

1. Information We Collect

We collect personal information that you provide to us when you:

• Place an order for custom coasters

• Upload artwork files

• Request design services or consultations

• Communicate with us via email, phone, or our website

This information may include your name, email address, phone number, business name, shipping address, payment information, and artwork files.

2. How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling your orders

• Communicating with you regarding your order or design requests

• Providing customer support

• Sharing your artwork files with our trusted printers for proofing and production purposes

• Improving our website and services

• Marketing and promotional purposes

3. Use of Client Designs for Marketing

By placing an order with Custom Coaster and submitting your designs, you grant us permission to use your designs for promotional and marketing purposes, including but not limited to showcasing them on our website, social media, and other marketing materials. If you do not wish for your designs to be used in this way, please inform us in writing prior to submitting your order.

4. Sharing Your Information

We may share your personal information with third-party service providers, including printers and design partners, to fulfill your order or provide the services you request. We ensure that these third parties comply with applicable privacy laws and handle your data securely.

5. Security of Your Information

We take appropriate measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

6. Accessing and Updating Your Information

You have the right to access and update your personal information held by us. If you wish to review or correct your details, please contact us at hello@customcoaster.com.au.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance your experience on our website. Cookies help us analyse website traffic and customize content. You can disable cookies through your browser settings, but this may affect your user experience.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the most recent update will be indicated at the top of the policy.

11. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Custom Coaster
Email: hello@customcoaster.com.au
Website: www.customcoaster.com.au